The Queen joins Princess Anne to make her first public video call in honour of Carers Week 2020

By Heather Cichowski, with files from Emily Nash

The Queen has made her very first public video call and she was joined by Princess Anne for the milestone moment! Her Majesty connected with Carers Trust in honour of Carers Week 2020. A video of the call was shared on the Royal Family's Instagram.

The Princess Royal made the call with her mother to find out the challenges carers face in general and what they've been dealing with during the coronavirus pandemic. They spoke with a group of carers of different ages, backgrounds and situations, who have been supported by the trust.

Carers Trust provides support to carers across the United Kingdom through their network and aims to give carers a voice by highlighting their tireless work. The video states that in the U.K. there are 7 million unpaid carers who are caring for an "ill, frail or disabled family member or friend." Anne has been President of the Carers Trust since it launched in 2011.

One carer opened up about how she had been in the role officially since she was eight years old, but only really recognized it when she was 11 or 12.

"It takes a while for any carer to recognize they are a carer," she said.

Another discussed how carers can lose their sense of self because they "put all these different hats on," including nurse, sociologist and psychiatrist.

"I think we all recognize that we know carers somewhere," said Princess Anne. "Maybe we have stopped and wondered how on earth we can help."

A young carer hoped that others would see there are people in similar situations and they are not alone.

"Interesting listening to all your tales and stories," said the Queen. "I'm very impressed by what you have achieved already. I'm very glad to have been able to join you today."

HELLO! UK royal reporter Emily Nash reported the 94-year-old monarch and the Princess Royal spoke with the group of carers for 20 minutes to hear their thoughts and challenges.

"It hit me that I was sitting in my bedroom talking to the Princess Royal and the Queen," said Alexandra Atkins, 24, who cares for her parents, Helen and Keith, in Swansea, Wales.

"This just doesn’t happen to people like me. It was outstanding."

Alexandra added the monarch took her first video call "in her stride," and she was listening intently and with empathy to the carers' stories.

MORE: New portrait of Prince Philip and the Queen at Windsor Castle released in honour of his 99th birthday

Anne and Her Majesty are isolating separately. The Queen is at Windsor Castle, where she has been since March, while the Princess Royal is thought to be self-isolating at the Gatcombe Park Estate in Gloucestershire. So, the call also served as a reunion of sorts for mother and daughter.

In honour of Prince Philip's 99th birthday on June 10, a new portrait of the Duke of Edinburgh and Her Majesty was released. The royal couple was photographed in the quadrangle at Windsor Castle on June 1.

The Queen and Prince Philip were photographed in the quadrangle of Windsor Castle ahead of his 99th birthday on June 10. Photo: © Steve Parsons/PA Images via Getty Images

It was also reported Prince Harry, Duchess Meghan and their son Archie were going to make a video call to Philip for his birthday, like it is believed the Sussexes previously did for the Queen's 94th birthday in April.

Trooping the Colour, the Queen's official birthday celebration, is scheduled for June 13. However, it will not go ahead in its traditional form due to COVID-19. A low-key ceremony will take place at Windsor Castle, where Her Majesty and the duke continue to isolate. It will follow social distancing guidelines and the public has been asked not to travel or congregate in Windsor for the event.

In this challenging time, it’s really hard to be separated from family and friends. It’s also a time when everyone needs a beautiful escape. Here at Hello! Canada, we’re still busy creating the magazine you know and love, to spread positivity and provide some entertainment as a gentle reprieve from all the hard news. And with our new special offer for subscribers, there’s never been a better time to have Hello! delivered directly to your front door. Why not treat yourself, or someone you love, today?

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